Careers with Relay Fire and Safety

Account Executive

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for an Account Executive, who will join a strong sales team that values collaboration, communication and transparency. This individual is required to prospect in an assigned geographic territory. The account executive must convert prospects into customers using a defined process and market development sales activities. He/she will lead the effort to accelerate prospect acquisition by leveraging the company’s highly differentiated value-adds through selling to targeted prospects. This proactive sales approach is supported by a savvy market development and demand generation strategy. The account executive must link the sales to the operational capability of Relay Fire & Safety. This is a ground floor building opportunity for an enthusiastic and ambitious person. This role reports to a sales manager.

WHAT YOU WILL BE DOING

Attract and convert prospects into new customers by consistently articulating the Relay Fire & Safety value proposition
Follow the established sales strategy, processes and programs to shift prospects into new customers within the Relay Fire & Safety Customer Relationship Management (CRM) platform
Develop fire and life safety solutions that are a fit for each targeted prospect
Demonstrate efficient time management by spending time on activities that increase the chance of quota realization with a concern for EBITDA expansion, while also being value and mission driven
Maintain the pulse on competition, as well as understand how the buyers of Relay Fire & Safety products and services make purchasing decisions
Drive revenue to Relay Fire & Safety through prospects by establishing and selling solutions through the Relay Fire & Safety platform of products and services
Establish scale and profitability by helping professionalize the Company’s go-to-market strategy and sales function
Facilitate optimization of gross margin throughout the organization
Partner with marketing to ensure the Relay Fire & Safety value proposition and selling “story” remains relevant
Gather all information needed to make informed recommendations
Persuasively sell ideas to gain support and buy-in
Use various communication techniques to gain cooperation in a negotiation
Demonstrate the ability to remain resolute and resilient under stress
Leverage contacts to stay informed of new company developments
Balance new requests with established priorities

QUALIFICATIONS

Bachelor’s degree in a related field preferred or equivalent education and work experience
3 – 5 years of progressive outside sales experience

IDEAL QUALITIES

Business to Business fire and life safety industry experience driving revenue and helping build strong GTM strategies
Demonstrated track record of uncovering opportunities and advancing prospect opportunities to close by following a prescribed selling campaign process
Strong orientation to delivering winning outcomes and possessing an emotional engine that is contagiously felt throughout the organization
Proficiency in identifying high value prospects, running a disciplined sales campaign and converting prospects into Relay Fire & Safety customers

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Controlled climate, office environment
Travel as needed; expected around 75% of the time
Visit customer locations and may have meetings in field settings
Required to sit for long periods of time, eight hours or more per day and being frequently required to use monitor, keyboard, and phone

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire Sprinkler Service and Install Fitter Technician

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire Sprinkler Service and Install Fitter Technician to join our team!

As a Fire Sprinkler Service and Install Technician, you will be responsible for the installation, inspection, service, and/or repair of wet-pipe, dry-pipe, and pre-action fire sprinkler systems. Also responsible for ensuring high levels of accuracy of these responsibilities and working in accordance with applicable national and local Codes and Standards.

WHAT YOU WILL BE DOING

Perform installation, service, and/or repair of wet-pipe, dry-pipe, and pre-action fire sprinkler systems
Perform periodic inspections per National Fire Protection Association (NFPA) 25 standards – internal piping inspections, obstruction investigations, flow tests, and hydro tests
Provide accurate documentation through the use of Service Trade and state/local documentation as required
Record and document all inspections, repairs, discrepancies, and recommendations
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow-up, quotes, questions, or concerns

QUALIFICATIONS

Perform installation, service, and/or repair of wet-pipe, dry-pipe, and pre-action fire sprinkler systems
Perform periodic inspections per National Fire Protection Association (NFPA) 25 standards – internal piping inspections, obstruction investigations, flow tests, and hydro tests
Provide accurate documentation through the use of Service Trade and state/local documentation as required
Record and document all inspections, repairs, discrepancies, and recommendations
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow-up, quotes, questions, or concerns
This position may require occasional overnight work, emergency work and working on call

WORKING CONDITIONS

Must be able to lift and carry up to 50 pounds unassisted
Frequently lift and carry toolboxes, tools, equipment, parts, cabling, and/or wiring
Must be able to push or pull up to 50 pounds

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire Sprinkler Service Technician

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are seeking a highly skilled and experienced Fire Sprinkler Service Technician to join our team. As a Fire Sprinkler Service Technician, you will be responsible for inspecting, repairing, and maintaining fire sprinkler systems to ensure they are functioning properly and in compliance with safety regulations. You will work closely with clients and colleagues to troubleshoot issues, perform routine maintenance, and provide exceptional service.

WHAT YOU WILL BE DOING

Inspect fire sprinkler systems, including valves, pipes, and gauges, to ensure proper functioning and compliance with regulations.
Perform repairs and maintenance on fire sprinkler systems as needed, including replacement of damaged components and repairs of leaks or malfunctions.
Conduct tests on fire sprinkler systems to ensure they are working effectively, including flow tests, alarm tests, and backflow prevention tests.
Troubleshoot system issues and identify the cause of malfunctions, making recommendations for repairs or replacements if necessary.
Install new fire sprinkler systems in accordance with blueprints, schematics, and local fire codes.
Keep detailed records of inspections, repairs, and maintenance performed on fire sprinkler systems.
Collaborate with clients and colleagues to provide excellent customer service, answering questions and addressing concerns in a professional manner.
Stay up-to-date with industry trends, codes, and regulations to ensure compliance and provide accurate guidance to clients and colleagues.

QUALIFICATIONS

High school diploma or equivalent required.
Minimum of 3 years of experience as a Fire Sprinkler Service Technician.
Valid driver’s license and clean driving record.
NICET Level III or higher certification in Water-Based Systems highly preferred.
Proficient knowledge of fire protection systems, NFPA codes, and industry standards.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to work independently and in a team environment.
Detail-oriented with a strong emphasis on quality and safety.

WORKING CONDITIONS

Ability to lift and carry heavy equipment and materials, up to 50 pounds.
Comfortable working in confined spaces and at heights, with the appropriate safety precautions.
Ability to stand, walk, kneel, and bend for extended periods of time.
Good manual dexterity and hand-eye coordination.

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire Sprinkler Test & Inspection Technician

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire Sprinkler Test & Inspection Technician to join our team!

As a Fire Sprinkler Test & Inspection Technician, you will be responsible for performing the inspection and testing, of fire sprinkler systems, hood suppression systems, and backflows for compliance with applicable life-safety and fire-safety requirements as mandated by standards and codes, manufacturers’ requirements, federal, state, and local ordinances, customer requirements, and the expectations and requirements of the company.

WHAT YOU WILL BE DOING

Perform inspection and testing of all types of fire sprinkler systems as well as hood suppression systems
Perform inspection and testing of backflow prevention devices as required by USC 10 and state and local codes, separate certification requirements may be necessary based upon the jurisdiction
Assist/coordinate with all forms of life safety system testing
Document all testing findings in accordance with NFPA and local requirements
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow-up, quotes, questions, or concerns
Discuss deficiencies noted with a customer, explaining the problem and its resolution

QUALIFICATIONS

At least 1 years’ experience in fire sprinkler systems
High School diploma or equivalent
NICET II (Water based systems)
Oregon Backflow Assembly Tester Certification (Oregon State Certification), preferred
Certificate of Fitness (COF), (Portland Certification) for Fire Sprinkler/ Underground/ Fire Extinguisher/ Fire Suppression
Knowledge and ability to understand and operate basic computer functions such as Windows, Word, Outlook, Microsoft Teams, Apple IOS, and Android
Valid state-issued driver’s license with an acceptable driving record

WORKING CONDITIONS

Must be able to lift and carry up to 50 pounds unassisted
Frequently lift and carry toolboxes, tools, equipment, parts, cabling, and/or wiring
Must be able to push or pull up to 50 pounds

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Account Manager

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for an Account Manager to cultivate relationships within a geographic book of business. This position is responsible for retaining and growing our existing customer base. In this position you will build rapport with our existing customers to sell repairs and deficiencies, new service lines, and products. Our top customers are businesses in industries focused on following compliance and regulatory standards to keep properties up-to-code. Those customers include sectors such as manufacturing, healthcare, large commercial properties, hospitality, and education. You will collaborate with service managers, shop and support staff, technicians, customers, sales, engineers and others to help deliver best-in-class Relay Fire & Safety service. This role reports to a general manager.

WHAT YOU WILL BE DOING

Leverage best practices to drive new business opportunities to our existing customer base; build and effectively manage a book of business of prospects to drive growth and retention
Collaborate with sales and operations teams to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive business
Develop relationships with general contractors, fire marshals, and decision makers and influencers in the territory and industries of focus
Develop a working knowledge of all fire and life safety codes and compliance regulations
Build excellent client relationships by offering value added, insightful and consultative guidance into their business
Diligently work the life cycle of the sales process from prospecting to close
Utilize CRM and selling tools to elevate the customer experience and drive success
Sell, influence, and build trusting and value-added relationships

QUALIFICATIONS

3 – 5 years of proven B2B sales experience

IDEAL QUALITIES

Bachelor’s degree in a related field preferred or equivalent education and work experience
Business to business fire and life safety industry experience driving revenue
Exceptional relationship management skills
Strong orientation to delivering winning outcomes and possessing an emotional engine that is contagiously felt throughout the organization
Proficiency in growing high value customers and educating clients about their life safety needs

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Controlled climate, office environment
Travel as needed – less than 25%
Required to sit for long periods of time, eight hours or more per day and being frequently required to use monitor, keyboard, and phone

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire Alarm Service & Install Technician

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire Alarm Service & Install Technician to join our team!

As a Fire Alarm Service & Install Technician, you will be responsible for the installation, programming, and repairing of fire alarm panel systems to ensure systems and equipment continue to work according to functional specification.

WHAT YOU WILL BE DOING

Perform fire alarm commissioning to ensure that systems and equipment continue to work according to functional specification
Perform on-site routine and emergency troubleshooting, programming, and repairs, in addition to the installation, inspection, testing and servicing of low voltage life safety product lines and fire alarm systems
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow up, quotes, questions, or concerns
Identify code and non-conformance issues and correct according to code standards
Write and maintain detailed work reports and service tickets
Read and interpret various blueprints, diagrams, submittals, and product manuals to properly program and verify systems
Provide customer instruction as it relates to proper device use, preventative care, and consistent maintenance to prevent future system malfunctions
Evaluate customer site for additional equipment and services that customer may require
Discuss deficiencies noted with customer, explaining the problem and its resolution

QUALIFICATIONS

2 years’ experience as a Fire Alarm Service Technician
2 years’ experience as a journeyman low voltage electrician
High School diploma or equivalent
NICET II Fire Alarm Systems or higher certification
EL-O6 (Limited Energy Technician) Electrical License
Working knowledge of NFPA Standards (including 70 and 72) Servicing Guidelines and local AHJ requirements (preferred)
Knowledge and ability to understand and operate basic computer functions such as Windows, Word, Outlook, Microsoft Teams, Apple IOS, and Android
Valid state issued driver’s license with acceptable driving record

WORKING CONDITIONS

May work near moving mechanical parts, and outdoor weather conditions
Frequent exposure to fumes or airborne particles
Occasional exposure to working in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration.
The noise level is generally moderate.
Must be able to lift and carry up to 50 pounds unassisted
Frequently lift and carry toolboxes, tools, equipment, parts, cabling, and/or wiring
Must be able to push or pull up to 50 pounds
Frequent ladder climbing, often while carrying up to 50 pounds

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire Alarm Service Technician

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

The Fire Alarm Service Technician is responsible for maintaining, troubleshooting, and repairing fire alarm systems to ensure proper functioning and compliance with safety standards. The Fire Alarm Service Technician will work independently or as part of a team, collaborating with customers, and other technicians to provide exceptional service.

WHAT YOU WILL BE DOING

Perform regular service, testing, and maintenance of fire alarm systems according to industry regulations, NFPA & NEC code requirements and manufacturer specifications.
Diagnose and repair issues with fire alarm systems, including control panels, programming, detectors, relays, notification devices, and wiring.
Identify and replace faulty components, including sensors, batteries, and wiring, to ensure reliable system operation.
Respond to service calls and emergency requests promptly, troubleshoot problems, and implement effective solutions.
Keep accurate records of service visits, maintenance tasks, and repairs performed on fire alarm systems.
Collaborate with clients to provide information on system operation, maintenance schedules, and potential upgrades.
Stay up-to-date with industry advancements, codes, and regulations related to fire alarm systems.
Communicate effectively with team members, clients, and supervisors to ensure a high level of customer satisfaction.

QUALIFICATIONS

Two or more years of proven experience as a fire alarm service technician or similar role.
High school diploma or equivalent; technical or vocational training in fire alarm systems is a plus.
Relevant certification(s) such as NICET or manufacturer-specific programming & installation certifications preferred.
Strong understanding of fire alarm system components, wiring, and operation.
Ability to read and interpret technical manuals, diagrams, and schematics.
Excellent problem-solving skills and attention to detail.
Effective communication and interpersonal abilities.
Valid state issued driver’s license with an acceptable driving record.

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire Alarm Test & Inspection Technician

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire Alarm Test & Inspection Technician to join our team!

As a Fire Alarm Test & Inspection Technician, you’re responsible for performing the inspection and testing, of fire alarm systems for compliance with applicable life-safety and fire-safety requirements as mandated by standards and codes, manufacturers’ requirements, federal, state, and local ordinances, customer requirements, and the expectations and requirements of the company.

WHAT YOU WILL BE DOING

Perform inspection and testing of all types of fire alarm systems
Perform inspection and testing of backflow prevention devices as required by USC 10 and state and local codes, separate certification requirements may be necessary based upon the jurisdiction
Assist/coordinate with all forms of life safety system testing
Document all testing findings in accordance with NFPA and local requirements
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow-up, quotes, questions, or concerns
Discuss deficiencies noted with a customer, explaining the problem and its resolution
Document all testing findings in accordance with NFPA and local requirements
Perform fire extinguisher duties 10-20% of the time

QUALIFICATIONS

2 plus years experience in fire alarm systems
High School diploma or equivalent
NICET II (Fire Alarm Systems or Fire Alarm Test and Inspect)
FA-1 Fire Alarm Systems (Seattle Certification) preferred
FEX-1 Fire Extinguishers (Seattle Certification) preferred
E4 Wet/dry chemical fire extinguishing system preferred
Knowledge and ability to understand and operate basic computer functions such as Windows, Word, Outlook, Microsoft Teams, Apple IOS, and Android
Must possess a valid driver’s license with an acceptable driving record.
Must be able to travel overnight over multiple days occasionally

WORKING CONDITIONS

Frequent exposure to fumes or airborne particles
Occasional exposure to working in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration.
The noise level is generally moderate.
Must be able to lift and carry up to 50 pounds unassisted
Frequently lift and carry toolboxes, tools, equipment, parts, cabling, and/or wiring
Must be able to push or pull up to 50 pounds
Frequent ladder climbing, often while carrying up to 50 pounds

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire Extinguisher Technician

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire Extinguisher Technician to join our team!

The Fire Extinguisher Technician is responsible for the sales, maintenance, and repair of fire extinguishers on existing customer routes as well as selling and conducting fire extinguisher demonstration classes. Also responsible for ensuring high levels of accuracy of these responsibilities and working in accordance with applicable national and local Codes and Standards by performing the following duties.

WHAT YOU WILL BE DOING

Perform inspection, testing, service, and repairs as required for all types of fire extinguishers as mandated by Standards and codes, manufactures requirements, and expectations and requirements of the company
Promote, sell, and secure new business and fire extinguisher training classes
Stay current with technical aspects of job by reading technical manuals, bulletins, product brochures, etc.
Troubleshoot and perform service and repair of fire extinguishers
Record and document all inspections, repairs, discrepancies, and recommendations
Survey facilities for fire and safety needs and reference any requirements needed
Teach fire extinguisher training classes
Demonstrate products and/or services and assist customer in selecting those that best fit their needs
Provide customer support in creating quotes, answering questions, laying out fire equipment needs and follow-up all jobs to assure customer satisfaction
Investigate and notify company of competitive products, promotional sales, selling techniques, pricing, warranties, and market policies
Twenty percent (20%) of time may be spent performing First Aid duties such as performing inspections of and restocking first aid kits to ANSI standards, performing inspections of all types of eye wash stations and showers to all applicable standards, as well as setting up new facilities with the correct first aid kits and eye wash stations to all applicable standards.

QUALIFICATIONS

High school diploma or equivalent
NAFED/ICC Portable Fire Extinguishers Certification (preferred)
Valid state issued driver’s license with acceptable driving record
Must have the ability to obtain any and all licensing required within 90 days of hire.

IDEAL QUALITIES

1 years’ experience in Fire Protection industry or other related industries such as construction, electronics, or sales distribution
Working knowledge of NFPA #10 Standards Servicing Guidelines and local AHJ requirements

WORKING CONDITIONS

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts and varying climate/temperature conditions. The employee is frequently exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.
Able to constantly lift and carry up to 25-50 pounds unassisted
Occasionally move/lift (with assistance or lifting device) 76-110 pounds
Able to constantly lift and carry items such as toolboxes, tools, equipment, cylinders, and parts
Ability to constantly push or pull up to 25 -75 pounds
Frequent bending, stooping, kneeling, crouching, crawling, twisting, and stretching

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire Alarm Technician

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire Alarm Technician to join our team!

Our team is growing fast, so we’re always on the lookout for great technicians to join us. If you’re looking to join a team that values collaboration, open communication, quality work, and exceeding customers’ expectations, look no further and come check us out!

As a Fire Alarm Technician, you will be responsible for installing, programming, and repairing fire alarm panel systems to ensure systems and equipment continue to work according to the functional specification.

WHAT YOU WILL BE DOING

Perform fire alarm commissioning to ensure that systems and equipment continue to work according to functional specification
Perform on-site routine and emergency troubleshooting, programming, and repairs, in addition to the installation, inspection, testing, and servicing of low voltage life safety product lines and fire alarm systems
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow-up, quotes, questions, or concerns
Identify code and non-conformance issues and correct them according to code standards
Write and maintain detailed work reports and service tickets
Read and interpret various blueprints, diagrams, submittals, and product manuals to properly program and verify systems
Provide customer instruction as it relates to proper device use, preventative care, and consistent maintenance to prevent future system malfunctions
Evaluate the customer site for additional equipment and services that the customer may require
Discuss deficiencies noted with a customer, explaining the problem and its resolution
Strong electrical and technical aptitude
Must possess strong problem-solving skills
Familiarity with basic hand tools such as hammers, wrenches, screwdrivers, etc.
Ability to anticipate work needs and interact professionally with customers
Communicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issues
Comply with the safety requirements of the position and actively promote safe work practices
Self-motivated and able to work independently

QUALIFICATIONS

High School diploma or equivalent
2 years’ experience as a Fire Alarm Technician
NICET II Fire Alarm Systems or higher certification
EL-O6 (Limited Energy Technician) Electrical License
Working knowledge of NFPA Standards (including 70 and 72) Servicing Guidelines and local AHJ requirements (preferred)
Knowledge and ability to understand and operate basic computer functions such as Windows, Word, Outlook, Microsoft Teams, Apple IOS, and Android
Valid state-issued driver’s license with an acceptable driving record

WORKING CONDITIONS

May work near moving mechanical parts, and outdoor weather conditions
The noise level is generally moderate.
Must be able to lift, push/pull, and carry up to 50 pounds unassisted
Frequently lift and carry toolboxes, tools, equipment, parts, cabling, and/or wiring
Frequent ladder climbing, often while carrying up to 50 pounds

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting. All open positions are available at our Baltimore, MD and Quincy, MA locations—please indicate your location preference when contacting us.

Fire & Life Safety Services Account Executive

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire & Life Safety Services Account Executive, who will join a strong sales team that values collaboration, communication and transparency. This individual is required to prospect in an assigned geographic territory. The account executive must convert prospects into customers using a defined process and market development sales activities. He/she will lead the effort to accelerate prospect acquisition by leveraging the company’s highly differentiated value-adds through selling to targeted prospects. This proactive sales approach is supported by a savvy market development and demand generation strategy. The account executive must link the sales to the operational capability of Relay Fire & Safety. This is a ground floor building opportunity for an enthusiastic and ambitious person. This role reports to a sales manager.

WHAT YOU WILL BE DOING

Successfully convert prospects into annual or multi-year contracted customers, retain and expand our customer base.
Engage deeply to understand customer needs; meet them where they are in the journey.
Prospect for new logos on a consistent basis and explore cross sell/upsell opportunities with current customers to drive profitable revenue while exceeding quota.
Execute a high-impact, high-velocity, and proactive sales approach supported by a savvy market development and demand generation strategy.

QUALIFICATIONS

5+ years of progressive, proven sales experience; recent senior-level sales executive experience is a plus.
Demonstrated track record of cultivating target accounts and driving recurring service contract revenue.
Demonstrated experience executing sales process best practices with a comprehensive commercial selling skillset.
Fire and life safety industry experience is highly desirable.

WORKING CONDITIONS

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting.

Alarm Technician Apprentice

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

The Fire Alarm Technician Apprentice will learn duties including install and service of fire alarm systems with knowledge of multiple manufacturer’s products. The Fire Alarm Service Technician will provide accurate and detailed work orders and daily reports with proper documentation of improvements and complications.

WHAT YOU WILL BE DOING

Tests all equipment after installation or repairs made to ensure performance of system
Work in compliance with the Company’s safety manual with safety of self and others in mind at all times.
Daily communications with Project Manager and/or Schedule Coordinator on inspection or project delays, requirements and general status of jobs.
All work is performed to NFPA and Company standards with quality inspection and installation techniques practiced.
Willing to complete documentation as necessary in a neat and timely fashion; with or without reasonable accommodation.
Willing to use mobile electronics such as a computer tablet to record and transmit inspection documents.
Willing to coordinate between inspection deficiencies and service required to correct found deficiencies.
Maintains equipment and supplies to ensure they are in good working order.
Works with Project Manager, Schedule Coordinator and Office Administrative Staff to ensure complete closeout and turnover of jobs to the client (Ensure that work is completed so it can be billed in full)
Possess a valid driver’s license; in accordance with Company policy, and be willing to travel within the state of Maryland
Willing to pass pre-employment drug screen, reference and background check
Other duties as assigned

QUALIFICATIONS

Knowledge of NFPA code is preferred
Willing to handle low voltage wiring and corresponding devices for the operation of low voltage equipment
Reports are to be completed electronically on mobile equipment, provided by the employer
Provide other support whether apparent, required or needed
Work in a team environment

WORKING CONDITIONS

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting.

Account Manager

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for an Account Manager to cultivate relationships within a geographic book of business. This position is responsible for retaining and growing our existing customer base. In this position you will build rapport with our existing customers to sell repairs and deficiencies, new service lines, and products. Our top customers are businesses in industries focused on following compliance and regulatory standards to keep properties up-to-code. Those customers include sectors such as manufacturing, healthcare, large commercial properties, hospitality, and education. You will collaborate with service managers, shop and support staff, technicians, customers, sales, engineers and others to help deliver best-in-class Relay Fire & Safety service. This role reports to a general manager.

WHAT YOU WILL BE DOING

Leverage best practices to drive new business opportunities to our existing customer base; build and effectively manage a book of business of prospects to drive growth and retention
Collaborate with sales and operations teams to prioritize and penetrate key accounts; quickly build relationships with key stakeholders to drive business
Develop relationships with general contractors, fire marshals, and decision makers and influencers in the territory and industries of focus
Develop a working knowledge of all fire and life safety codes and compliance regulations
Build excellent client relationships by offering value added, insightful and consultative guidance into their business
Diligently work the life cycle of the sales process from prospecting to close
Utilize CRM and selling tools to elevate the customer experience and drive success
Sell, influence, and build trusting and value-added relationships

QUALIFICATIONS

3 – 5 years of proven B2B sales experience

IDEAL QUALITIES

Bachelor’s degree in a related field preferred or equivalent education and work experience
Business to business fire and life safety industry experience driving revenue
Exceptional relationship management skills
Strong orientation to delivering winning outcomes and possessing an emotional engine that is contagiously felt throughout the organization
Proficiency in growing high value customers and educating clients about their life safety needs

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

Controlled climate, office environment
Travel as needed – less than 25%
Required to sit for long periods of time, eight hours or more per day and being frequently required to use monitor, keyboard, and phone

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays, and paid parental leave
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting.

Sales Development Representative (SDR)

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

Are you competitive, self-motivated and an overachiever? Are you looking to start, or continue, a career in sales development? If so, Relay Fire & Safety is hiring a Sales Development Representative to join our incredibly successful sales development team—that could be you!

We are looking for a Sales Development Representative who knows how to build relationships to help us expand our reach in the markets we serve. You will work cross-functionally with marketing, sales, operations, and customer success to generate new business opportunities and convert customers. This is a fast-paced and demanding role with high visibility within the company.

WHAT YOU WILL BE DOING

Develop target lists of potential customers.
Conduct outbound prospecting using phone, email, and LinkedIn.
Qualify inbound leads.
Develop a pipeline of leads to nurture.
Manage leads in pipeline by setting appointments, following-up on leads, and tracking progress toward conversion targets.
Coordinate meetings with Account Executives
Adjust messaging and/or tactics based upon conversion rates or feedback from Account Executives and leadership.
Conduct and track all business activities in Salesforce

QUALIFICATIONS

A strong interest in a selling role
Excellent written and verbal communication skills
The ability and desire to work in a fast-paced challenging environment
The desire to meet and exceed measurable performance goals
The technical aptitude to master our CRM system
A highly self-driven sense of motivation
The ability to deal with objections
Comfortable being uncomfortable
Strong interpersonal and effective communication skills
Excellent time management and organizational skills
Must be a competitive, passionate team player
Strong desire to further develop and learn sales skillset
Bachelor’s Degree preferred or 1-year experience in a sales or business development role

WORKING CONDITIONS

Controlled climate, office environment
Required to sit for long periods of time, 8 or more hours per day
Frequently required to use monitor, keyboard, mouse and phone

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting.

Fire Alarm Design Engineer

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

In this role, you will design building fire alarm systems by selecting the proper combination of hardware, software, equipment, materials and services the product & applications portfolio that will deliver the highest value to the customer while supporting overall Relay Life Safety business objectives.

The successful candidate will be a high performing operations professional. The primary focus of this role is being the lead technical resource in the company supporting projects / retrofits etc. in delivering projects. This position requires a continuing commitment to safety and customer satisfaction. Candidates will possess the ability to communicate technical concepts/solutions to internal and external customers; e.g. conducting site walks, accurately reviewing customer specs, and with the ability to identify opportunities, risks, and resources required to achieve results within the proposal cycle.

This is a field-based position where you may perform any number of roles. The successful candidate will work closely with project managers and Sales Team in delivery of any of the following project components…system design/review, software, and installation, startup, commissioning, and owner training.

WHAT YOU WILL BE DOING

Assist project managers in project delivery…finances, schedules, and contractual obligations.
Utilize a cross matrix team of professionals.
Change order pricing help for out-of-scope items and recommended improvements
Forecasting assistance for project labor needs
Coordination of work with our internal team, subcontractors, and other trades
Ownership of project updates to project managers
Attending job meetings as required as directed by the project managers.

QUALIFICATIONS

Bachelor degree in Electrical Engineering or related technical field, or 5 years in-field experience in fire alarm systems, including design and/or installation.
Certifications and/or Programming experience with: EST-3, EST-4, or equal Fire Alarm System
NICET III or above certification, currently active and in good standing.
Experience with fire alarm systems, including voice evacuation and mass notification
Knowledge of current NFPA, IFC, IBC, and other applicable codes related to fire alarm systems
Experience with AutoCAD, Fire Alarm Design, and Programming is a plus.
Experience in reading and interpreting blueprints, submittals, and operational/product manuals
Ability to understand customer requirements/restraints and offer a cost-effective solution to the service needs.
Experience with hand tools, test equipment and a digital multi-meter for the use of troubleshooting ground faults, short faults, and open circuits.

IDEAL QUALITIES

Enthusiastic, results driven and forward-thinking.
Self-starter that demonstrates initiative.
Customer service mindset
Dedication to operational improvement

WORKING CONDITIONS

Able to climb ladders and work at moderate heights.
Ability to work flexible hours including nights and weekends to meet customer project requirements.
Overnight travel may be required.

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting.

Fire Alarm Programmer

Who are we?

Our mission at Relay is to make the world a safer place. We accomplish this by providing cutting-edge fire and life safety solutions that not only meet but exceed the evolving needs of our customers and partners. With a deep sense of responsibility, integrity, and expertise, we are dedicated to safeguarding lives and assets through innovative technologies, exceptional service, and a commitment to quality. Together, we strive to create a safer, more resilient world, one solution at a time.

We are looking for energetic individuals to join our growing team. At Relay, we believe in three core principles: to be a place where employees are proud of where they work, to be a great company that attracts and retains the best talent, and to be a trusted ally and partner to every single customer.

ROLE OVERVIEW

We are looking for a Fire Alarm Programmer to join our team!

Our team is growing fast, so we’re always on the lookout for great technicians to join us. If you’re looking to join a team that values collaboration, open communication, quality work, and exceeding customers’ expectations, look no further and come check us out!

As a Fire Alarm Programmer, you will be responsible for programming and repairing fire alarm panel systems to ensure systems and equipment continue to work according to functional specifications.

WHAT YOU WILL BE DOING

Perform fire alarm commissioning to ensure that systems and equipment continue to work according to functional specification
Perform on-site routine and emergency troubleshooting, programming, and repairs, in addition to the installation, inspection, testing, and servicing of low voltage life safety product lines and fire alarm systems
Maintain a good positive relationship with the customer and pass on information to the appropriate personnel for follow-up, quotes, questions, or concerns
Identify code and non-conformance issues/deficiencies and correct them according to code standards
Write and maintain detailed work reports and service tickets
Read and interpret various blueprints, diagrams, submittals, and product manuals to properly program and verify systems
Provide customer instruction as it relates to proper device use, preventative care, and consistent maintenance to prevent future system malfunctions
Evaluate the customer site for additional equipment and services that the customer may require
Discuss deficiencies noted with a customer, explaining the problem and its resolution
Strong electrical and technical aptitude
Must possess strong problem-solving skills
Familiarity with basic hand tools such as hammers, wrenches, screwdrivers, etc.
Ability to anticipate work needs and interact professionally with customers
Communicate effectively with coworkers, management, and customers, and display excellent interpersonal skills and awareness of controversial and/or sensitive issues
Comply with the safety requirements of the position and actively promote safe work practices
Self-motivated and able to work independently

QUALIFICATIONS

High School diploma or equivalent
5 years’ experience as a Fire Alarm Technician, with a focus on programming and repairing.
Working knowledge of NFPA Standards (including 70 and 72) Servicing Guidelines and local AHJ requirements (preferred)
Knowledge and ability to understand and operate basic computer functions such as Windows, Word, Outlook, Microsoft Teams, Apple IOS, and Android
Valid state-issued driver’s license with an acceptable driving record
Valid Class D systems license

IDEAL QUALITIES

Experience programming Edwards systems
NICET II Fire Alarm Systems or higher certification
EL-O6 (Limited Energy Technician) Electrical License

WORKING CONDITIONS

May work near moving mechanical parts, and outdoor weather conditions
The noise level is generally moderate.
Must be able to lift, push/pull, and carry up to 50 pounds unassisted
Frequently lift and carry toolboxes, tools, equipment, parts, cabling, and/or wiring
Frequent ladder climbing, often while carrying up to 50 pounds

The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

WHY JOIN US

Work at a mission-driven company, focused on people
Comprehensive medical plan options, including dental and vision
401K plan with company match
Generous paid time off, paid holidays
Continued growth and expansion into new markets and products and services

This is a unique opportunity to join a great team at a company that is rapidly expanding and evolving, which may also bring significant potential for career growth.

With over 75 years of unwavering commitment, Relay has been a trusted leader in the industry. Our extensive experience enables us to provide cutting-edge solutions and unparalleled expertise, safeguarding lives and protecting properties with utmost efficiency and care.

RELAY is an Equal Opportunity Employer who is committed to workforce diversity. We follow any state or local requirements regarding Affirmative Action. Minorities, females, disabled, and veterans are encouraged to apply. RELAY, its employees, representatives, and agents do not discriminate based on race, color, sex, national origin, ancestry, religion, physical or mental disability, medical condition, veteran status, age, sexual orientation, marital status, political affiliation or any other non-employment related criteria. It is the practice of RELAY to make all employment decisions based solely on valid job requirements. This policy applies to all terms, conditions, benefits, and privileges of employment as well as the use of all company facilities and participation in any company sponsored activities.

Interested? If you think you might be a good fit, please email your resume to Recruiting.

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